Terms and Conditions

VOTRE CONTRAT EST AVEC Group Evolution Limited (numéro d'immatriculation 11064579) ("The Company", "us", "we") qui possède et exploite la marque Group Evolution. La société a son siège social à York House, George Road, Kingston upon Thames, KT2 7PF.

 

  1. Toutes les retraites annoncées ou promues par nous sont vendues sous les conditions suivantes.

    2.  

    1. Procédure de réservation

    2.1    On making a booking with us, each person travelling must accept the terms of these Booking Conditions and pay a non refundable deposit of 20% of the total cost of the retreat per person. The balance of the price must be paid at least 4 weeks before your departure date. For bookings made within 4 weeks of departure, the full payment becomes due immediately. Any cancellation of a confirmed booking or late or non payment of the balance will carry cancellation charges as set out at clause 4 below.

    2.2    Your booking is considered definite and a contract will exist between you and The Company only when the deposit has been received (or, in the case of bookings made less than 4 weeks prior to departure, when full payment is required at time of booking) and a confirmation invoice is sent to you. No contract will exist between us prior to our issuing the confirmation invoice. If the balance of the price of your retreat is not paid in time, we reserve the right to cancel your retreat, retain your deposit and apply the Cancellation Charge set out in Paragraph 4.

    2.3 Nous attribuons une référence de réservation à votre réservation et vous en informons lorsque nous confirmons la réservation. Veuillez mentionner votre référence de réservation dans toute correspondance ultérieure avec nous concernant votre réservation.

     

    1. Reculer les prix

    3.1 Our retreat prices include accommodation, all advertised meals, hosted and coached activities, and planned excursions, unless stated differently in your booking confirmation letter.

    3.2 Our prices exclude flights, airport transfers, travel insurance, laundry and tips.

    3.3 However, if you take one of the recommended flights we may arrange for collection of your party at the airport.

     

    1. Annulation par vous

    4.1 You (or any member of your party) may cancel your retreat at any time providing that the cancellation is made by the person who made the booking and is communicated to us in writing. Cancellation will take effect the day such notification is received by us. If you fail to pay your deposit or balance by the due date we may at our sole discretion cancel your retreat and the following charges will apply. As cancellation incurs administrative costs, we will retain your deposit and, in addition, may apply cancellation charges up to the maximum shown below:

    4.1.1 Days Before Departure Cancellation Charge:

    (A) 91 days or more, Deposit only

    (B) 61-91 days, 50% of retreat cost

    (C) 30-61 days, 85% of retreat cost

    (D) Less than 30 days, 100% of retreat cost

    4.2 Once your retreat has commenced, no refund or part refund or unused portion of your retreat will be repaid in the event of cancellation by you.

    4.3 Under no circumstances will we be able to refund the cost of your flights.

    Remarque : si la raison de votre annulation est couverte par les termes de votre police d'assurance, vous pourrez peut-être récupérer ces frais.

    4.4 Additional protection is offered to you if your attendance at, or your retreat, is affected by the coronavirus outbreak, see below for terms relating to our coronavirus guarantee.

     

    1. Assurance et santé

    NOUS VOUS RECOMMANDONS VIVEMENT DE SOUSCRIRE UNE ASSURANCE VOYAGE COMPLÈTE POUR COUVRIR LES ACTIVITÉS DE VOTRE RETRAITE.

    5.1 Nous avons contracté une assurance responsabilité civile appropriée qui vous couvrira pour les accidents qui se produisent pendant les activités que nous avons organisées pendant votre retraite et qui sont causés par une négligence de la part de nos fournisseurs ou de nous-mêmes.

    5.2 Vous devez disposer de votre propre assurance voyage et nous fournir ces informations en cas d'urgence . Vous devez également vérifier auprès de votre médecin que vous êtes suffisamment en forme et en bonne santé pour entreprendre l'activité physique que nous avons organisée ou que vous pouvez organiser pendant votre retraite. Veuillez vérifier auprès de votre médecin que vous êtes suffisamment en forme et que les médicaments que vous prenez ne vous empêchent pas de participer pleinement à la retraite. Si vous vous blessez ou si vous ressentez une quelconque gêne lors d'une activité organisée pour vous, vous devez alors cesser immédiatement l'activité et en informer votre hôte de retraite.

    5.3 It is your responsibility to take out adequate accident and travel insurance at the time of making your booking. Please note that some insurance policies exclude cycling except by way of transport and therefore, you will require additional insurance for cycling and triathlon retreats as the cycling coaching available and cycling undertaken with a guide on the training retreats will exceed such description. We strongly recommend that you take out the insurance described in this clause. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

     

    1. Amendements de votre part

    6.1 If, after your deposit payment has been credited to our account, you wish to change any part of your retreat arrangements, or wish to change departure date, we will do our utmost to make the changes, provided that notification is received in writing at our offices from the person who made the booking, at least 8 weeks before departure. There is also an amendment fee payable of £150 per person, and any further cost we incur in making this alteration. Please bear in mind that we currently operate a select number of trips each year and can only offer places on one of the other trips when places are available.

     

    1. Amendements de notre part

    7.1 The information and the retreats outlined in our literature and on our website are designed to be illustrative only in order to explain the scope and type of activities you may undertake during the retreat. Due to the very nature of the retreats being designed to meet the abilities and aims of both yours and our other clients participating in the retreats, it is unlikely that any one retreat could be or would be precisely as published

    7.2 It is unlikely that we will have to make any changes to your retreat, but we do plan the arrangements many months in advance. Occasionally, changes may have to be made (e.g., to itineraries, venue, accommodation, chefs, personal trainers, instructors or other Company representative or other arrangements), which we reserve the right to do at any time. Changes are normally minor and we will advise you at the earliest possible date. If your accommodation has to be changed, we will do our utmost to provide accommodation of a similar rating. If a significant change (‘Major Change’) becomes necessary before departure, we will inform you as soon as reasonably possible if there is time before your departure to do so. Should a significant change occur before your departure, then provided that it does not arise through circumstances amounting to force majeure (see below), you will have the choice of either accepting the change of arrangements, booking another retreat with us, or cancelling your retreat and receiving a full refund. If you choose another retreat that is more expensive you must pay any difference, but if it is cheaper we will make the appropriate refund.

    7.3 In all cases, we will pay compensation as detailed below:

    7.3.1 Period before Departure within which a Major Change is notified to you, compensation per person

    (A) Up to 56 days £Nil

    (B) 56-29 days £20

    (C) 28-15 days £30

    (D) 14-1 days £50

    (E) Day of departure £100

    7.4 Compensation payments will not apply if payment of your retreat has not been received by the Company by the stipulated payment date.

    7.5 Compensation will not be paid if the Company is forced to cancel or in any way change your retreat due to unusual or unforseeable circumstances beyond our control such as war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, epidemics and pandemics, fire, adverse weather conditions (including snow and volcanic ash), technical or maintenance problems with transport, or other circumstances which amount to force majeure.

    7.6 We may revise these Terms or the booking from time to time to reflect changes in relevant laws and regulatory requirements. If we have to revise these Terms under this clause we will give you at least one month’s written notice of any changes to these Terms before they take effect.

     

    1. Cancellation by us

    8.1 The Company reserves the right in any circumstances to cancel your retreat, in which case we will offer a refund in full all monies paid. If we cancel your retreat we will pay you compensation as set out in clause 7 above.

     

    1. Notre responsabilité envers vous

    9.1 We accept responsibility for ensuring that the retreats that you book with us are supplied as described and that the services we are contractually obliged to provide are to a reasonable standard. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness (see below). However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable or unusual and beyond our control. Our liability will also be limited to a maximum of twice the price paid for the retreat (other than in cases of death or injury).

    9.2 We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or in the course of their employment in the provision of your retreat. We will, accordingly, pay to our client such damages as might have been awarded in such circumstances under English law.

    9.3 Optional trips booked locally are not our responsibility.

    9.4 Other than set out in clause 9.2, We are not responsible for any services which do not form part of our contract with You, for example, any additional services or facilities which the venue or any other supplier agrees to provide You nor are We responsible for any loss and/or damage to luggage or personal possessions (including money).

    9.5 We only supply the Services for domestic and private use. You agree not to use the Services for any business purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

    9.6 Please note the following:-

    9.6.1 There are risks inherent with any activity retreat and with physical exercise. We strongly recommend that you consult your doctor before travel to advise on your ability to undertake strenuous exercise. You should make him and us aware of any medical condition which may affect your ability and comfort when undergoing vigorous exercise.

    9.6.2 The cycling coaching element of our Services will always take place off public highways. We will design each retreat program to provide you with the opportunity to put into practice the cycling coaching you have received from us.

     

    1. Plaintes

    10.1 Si vous avez un problème pendant votre retraite, veuillez en informer immédiatement un membre de notre équipe, qui s'efforcera de régler le problème. Si votre plainte ne peut être résolue sur place, vous devez nous en informer par écrit à votre retour dans les 28 jours en indiquant votre numéro de référence de réservation et d'autres informations pertinentes. Si vous ne suivez pas cette simple procédure, nous n'aurons pas eu la possibilité d'examiner et de rectifier votre plainte pendant votre retraite, ce qui pourrait affecter vos droits de porter plainte contre nous. Veuillez noter que nous ne pouvons pas garantir la proportion hommes/femmes dans un groupe, ni être responsable du comportement individuel d'un membre du groupe ou d'un autre invité dans votre logement.

    10.2 En tant que consommateur, vous avez des droits légaux en ce qui concerne les services qui ne sont pas exécutés avec une compétence et un soin raisonnables, ou si l'équipement que nous utilisons est défectueux ou ne correspond pas à la description. Vous pouvez obtenir des conseils sur vos droits légaux auprès de votre bureau local de conseil aux citoyens ou de votre bureau des normes commerciales. Aucune disposition des présentes conditions n'affecte ces droits légaux.

     

    1. Passeports, visas et exigences sanitaires

    11.1 Vous êtes tenu de vous assurer que vous avez un passeport valide et tous les visas nécessaires et toutes les vaccinations ou autres exigences sanitaires nécessaires ou requises. Nous n'acceptons aucune responsabilité si vous ne pouvez pas voyager parce que vous n'avez pas les bons documents pour voyager.

    11.2 Les clients possédant un passeport non britannique doivent vérifier les exigences en matière de passeport et de visa auprès de l'ambassade ou du consulat des pays dans lesquels ou à travers lesquels vous avez l'intention de voyager. Pour les retraites européennes, vous devez obtenir un formulaire CEAM rempli et délivré avant le départ

     

    1. Hébergement et occupation

    12.1 Seules les personnes figurant sur la réservation peuvent séjourner dans le logement et les installations qui vous sont fournis dans le cadre des services ou les utiliser. Le partage ou la sous-location sans notre consentement écrit préalable n'est en aucun cas autorisé.

     

    1. Prix et paiement

    13.1 The price of the Services will be set out our price list in force at the time we confirm your booking. Our prices may change at any time, but price changes will not affect Bookings that we have confirmed with you.

    13.2 Nous contacterons chaque membre du groupe par courrier électronique (lorsqu'un tel courrier a été fourni) avant la date de votre arrivée pour demander les informations visées à la clause 4.2 et tout autre supplément dont vous pourriez avoir besoin, par exemple la location de matériel. Vous êtes tenu de payer ces suppléments supplémentaires à votre réservation avant votre date d'arrivée. Si vous ne payez pas ces suppléments avant votre date d'arrivée, des frais supplémentaires peuvent vous être facturés et/ou ces suppléments ne peuvent pas être fournis.

    13.3 Le prix de tout supplément que vous demandez à votre réservation de services sera indiqué dans notre liste de prix en vigueur au moment où nous confirmons ces modifications à votre réservation. Nos prix peuvent changer à tout moment, mais les modifications de prix n'affecteront pas les Réservations que nous avons confirmées avec vous.

    13.4 Ces prix s'entendent toutes taxes et redevances comprises, y compris mais non exclusivement la TVA. Toutefois, si le taux des taxes (y compris mais non limité à la TVA) change entre la date de la réservation et la date de livraison ou d'exécution, nous ajusterons le taux de la taxe que vous payez, sauf si vous avez déjà payé les services dans leur intégralité avant que le changement de taux de la taxe ne prenne effet.

    13.5 Lorsque nous vous fournissons des Services (y compris tout supplément demandé par vous en vertu de la clause 13.2), nous vous demanderons de verser une avance sur le prix total des Services. Vos droits à un remboursement en cas d'annulation sont énoncés dans la clause 13.

    13.6 Toutefois, si vous contestez une facture de bonne foi et que vous nous contactez pour nous faire savoir rapidement après avoir reçu une facture que vous la contestez, la clause 13.4 ne s'appliquera pas pendant la durée du litige.

    13.7 Lorsqu'une réservation a été soumise au nom de deux personnes ou plus, la personne qui soumet la réservation est responsable de l'exécution de tous les paiements au nom du groupe.

     

    1. Comment nous pouvons utiliser vos informations personnelles

    14.1 Nous utiliserons les informations personnelles que vous nous fournissez pour

    (a) fournir les services ;

    (b) traiter votre paiement pour ces services ; et

    (c) vous informer sur les produits ou services similaires que nous fournissons, mais vous pouvez cesser de les recevoir à tout moment en nous contactant.

    14.2 Nous ne communiquerons pas vos données personnelles à des tiers.

     

    1. Coronavirus guarantee

    15.1 We will provide you with a full refund, processed within 28 days of ‘Satisfactory Evidence’ of any of the circumstances below arising, to an account of your designation:

    15.1.1 You have tested positive for COVID-19 and are still symptomatic.

    15.1.2 You are in a period of compulsory self-isolation because you have been in contact with someone who has tested positive for COVID-19 and this has (or will) mean you are unable to attend.

    15.1.3 You are unable to travel to our venue due to restrictions on travel either imposed by France or your country of origin.

    15.1.4 The retreat cannot proceed due to restrictions imposed on the venue by the French authorities.

    15.1.5 The number of attendees able to attend makes the retreat uneconomical to run.

    15.2 You are obliged to inform us by e-mail as soon as you are aware that any of the circumstances above have occurred.

    15.3 Satisfactory evidence in 15.1 means evidence of a positive PCR test (a lateral flow test is insufficient), or evidence that you are required to self-isolate from a reputable authority.

    15.4 The protections offered by this Clause 15 do not apply if you have been offered a vaccination to protect you against coronavirus, have no compelling medical reason for declining such a vaccination, but notwithstanding this have declined to be vaccinated.

     

    1. Autres termes importants

    16.1 We may transfer our rights and obligations under these Terms to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms.

    16.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

    16.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    16.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    16.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by You.

     

    1. Juridiction

    17.1 This contract is made on the terms of these Booking Conditions, which are governed by English law and the exclusive jurisdiction of the English Courts.